All deliveries are subject to stock availability and authorisation of your payment. In the event of any stock or payment issues we will contact you by email or phone to discuss.
We can either deliver your order to an address of your choice or you can collect in-store.
Standard and Next day deliveries are normally made Monday-Friday from 9am-6.00pm (excluding Bank Holidays).
Same Day deliveries are made between 1.00pm and 6.00 pm Monday to Friday and between 1.00pm and 5.00pm on Saturdays. Same Day delivery is not available on Sundays or Bank Holidays.
In the unlikely event that you receive the wrong order, please contact us as soon as possible so we can arrange for the item(s) to be collected and the correct one(s) to be dispatched to you.
If you have any questions about the delivery of your order, please call us in-store on 01702 582555. Lines are open Monday to Saturday 8.30am to 5.30pm and Sunday 10.00am to 2.00pm (excluding all Bank & Public Holidays).
For items ordered for collection at store, there is no delivery charge. It will be held at the store for seven working days for your collection. After this time, the goods will cease to be reserved for you and will return to general store stock.
Please note that Next Day is a proof-of-delivery service, and requires a signature on delivery.
- Standard delivery Standard delivery is FREE on all orders. Your order will be dispatched within 24 hours and will take up to 5 days to reach you.
- Same Day delivery FREE Same day delivery is available on orders over £50. Orders must be received no later than 1.00pm. Same day delivery is only available in post codes SS0 SS1 SS2 SS3 and SS9.
- Next Day Delivery The next day delivery service applies on orders placed before 12pm Monday - Thursday. Orders placed on Friday, Saturday & Sunday will be delivered on Monday. If the service is not available in your area it will not be shown as and option once you have selected your delivery address. Delivery times cannot be guaranteed.
For Standard and next day deliveries orders placed after 12pm on Friday, the next available delivery date will be the following Monday.
We hope you will be happy with your purchase however any unwanted items must be sent back at your expense in original packaging and condition to:
Gardners Home Interiors Limited
29 Rectory Grove
Leigh on Sea,
Essex.
SS9 2HA
Telephone: 01702 474569
We suggest for your own protection you use 1st class registered post.
Any refunds will be issued once we have received the goods, in their original condition within 7 days of original delivery. This refund is limited to the cost of goods sent and not the delivery charge. However, if the goods are faulty or are being returned due to our error we will refund the postage incurred in returning the items.
We will not charge a restocking fee for returned items.
WE ARE UNABLE TO TAKE RETURNS ON PAINTS MIXED TO ORDER. THIS INCLUDES ALL LITTLE GREENE, SANDERSON, PAINT LIBRARY, AND DESIGNERS GUILD paints, unless faulty.
This does not affect your statutory rights.
If the purchase was made by credit card, any refunds will only be made to the card originally used to make the purchase.
We use the industry leading internet payment company WorldPay to protect your card details and protect you and us from fraud. For millions of people around the world, WorldPay is the way to pay - trusted and secure. WorldPay payment solutions are trusted by thousands of businesses, big and small. WorldPay provides a secure connection to your card issuer, without itself holding information regarding the goods or services you have ordered. The following outlines the how you can make a payment through the WorldPay Payment Service and how we deal with the transaction.
How does the WorldPay Payment Service work?
- A shopper visits an e-commerce website and selects the items that they would like to buy.
- The shopper then proceeds to the merchant's checkout with their shopping basket. This generates a summary description of the purchase that is sent to WorldPay for payment processing. This submission is often referred to as the "purchase token".
- The shopper is redirected to WorldPay's secure server where they are presented with a series of payment pages, enabling them to choose their payment method and enter their payment details.
- WorldPay records the shopper's payment details against the details submitted in the purchase token to produce a transaction.
